Tuesday, April 1, 2008

Are You Like the Hot Dog Man?

There’s a lot of bad news about the economy out there these days. Everything seems to be on the down side and getting worse. To add to the confusion, some experts say we are in a recession while others tell us that isn’t the case at all. Monday morning quarterbacks are all over the place telling us how bad things are and describing to us how they could get the country right back on a positive economic track if they were in a position of power.

Along with all the confusion we are told that 2008 will be a tough year for the advertising business and that publishers should tighten their belts and be ready to cut costs and people if things don’t improve soon. I well remember being involved in a major turndown in the economy back in the late '70s but to be honest with you, I was so busy making calls and trying to sell as much advertising as I could, I didn’t realize we were in a downturn until a few years later. Maybe I was simple minded or just didn’t understand that when you are told the economy is in serious trouble and that things are going to be awful that you accept that they really are. Believe me that is not the right approach and I’ll tell you why.

Real professionals don’t worry about economic cycles, they worry about how much business they can book in their territory regardless of the economy. If you accept the premise that the world is ready to implode and things are really horrible, what’s your plan? Your plan should entail working even harder than you’ve ever done in your selling career. As a matter of fact, I can assure you many of your competitors will indeed cut back on their sales costs and consolidate territories in hopes they can do more with less. But it usually doesn’t follow that will happen and many companies will lose share of market by ill gotten decisions that handicap their sales force’s selling efforts. But that isn’t your problem.

Now you really have the opportunity to reinforce the wisdom of concentrating a client’s advertising budget almost totally in your media group where they will get more efficiencies and economical coverage of their market without scattering their budget with other publishers. In tough times, advertisers will welcome publishers who can give them a quality audience and broad coverage at a fair price without having to spend their money in a number of other media. Actually, a down economy plays into the strength of Crain because Crain publications typically dominate their markets with quality editorial products that deliver select audiences with tremendous purchasing power.

Years ago, there were a series of ads that ran in Advertising Age about the value of advertising. One was presented as a parable and it went like this. A man built a hot dog stand at the side of the road. He made terrific hot dogs and people came from all over the city to buy his hot dogs. As a consequence, he became incredibly successful and as he grew he was able to send his son off to college in a big eastern city. As a matter of fact, the hot dog man continued to enjoy success even though the economy began to slow.

His son returned from college one day and told his father he would have to pay attention to what was happening around him. After all, people weren’t spending money the way they used to and things didn’t look good for the future. So the son told his dad he should cut back on the size of the hot dogs he sold. He also told him to stop advertising in the local paper and that by doing these things he would save money and be able to continue his business. At first, the old man was skeptical about all the things his son wanted to do to cut back on costs but since his son had gone to college and had an education, the father felt his son must know more than he did. The problem was, however, people started complaining about the size of the hot dogs and said they didn’t taste as good as the old ones. They also complained about the size of the drinks they bought. They were in smaller containers and were not offered free refills. Business began to fall off dramatically because customers were disappointed with the quality of the hot dogs and the service they received. Business got worse and worse and finally the hot dog stand had to close because of the lack of customers. However, the father accepted the failure of his business by understanding his son did graduate from college and must know a lot more than he did about running a hot dog business.

Now is the time to increase your share of market by making more calls than your competitors. Don’t listen to the doom and gloomers who tell you how bad things are. When times are tough, great sales people see opportunity when others see disaster. March to your own drummer and dare to be the most successful sales person you can be. After all, you are already the best of the best.

Get going,



Chuck

3 comments:

Anonymous said...

Chuck:

I love this "hot dog" story. My question is this: how do you overcome internal opposition? I mean, you come up with ideas but management isn't interested in trying ANY of them. How does one keep themselves positive internally?

Anonymous said...

Thought these stats might be helpful to the Best Get Better readers:

MARKETERS PLAYING THE PERCENTAGES

*From 1962 to 2007, the percentage of months the US economy has been in recession is 12.9% - source, Economic Cycle Research Institute

*From 1962 to 2007 there were 540 total months.

*12.9% equals 70 months (69.66 to be exact)

*Economists' definition of a recession is two consecutive quarters of negative GDP growth, and though growth was sluggish in the last quarter - 0.6% - the U.S. economy has not yet shown one quarter of retraction. But to the average American, times are still tough

So –

87.10 percent of the last 45 years we have not been in recession!!!!

And based upon the definition of recession (see above) you don’t know you are in one until six months pass.

So- out of the 70 months of recession over the last 45 yrs only in 35 of those months we have been in a recession and known by definition we are in one.

With this in mind for marketers, I think 35 of the last 540 months is what matters. Which is equal to the US economy being in a recession and knowing it is 6.48% of the months since 1962.

By the time marketers confirm recession, decide what to do, execute, recognize recession is ending, optimism is going, re-plan again and execute to the market, they are out longer than the recession really is!!! And you are out when the up ticks start.

ALSO – sales do not go to zero in recessions!!!

Let's talk housing for a second since this is the topic of the day and the place where the biggest beating is taking place. The National Association of Realtors released their Feb numbers. New home sales annualized equals 590,000. Existing home sales annualized to 5.03 million with the Northeast being up 11.3%, Midwest up 2.5%, South up 2.1% West down 1.1%. Combined that is 5,620,000 sales. That is millions of moves for moving companies or truck rental companies, millions of gallons of paint, drapes, rugs, fixtures, shelves, toilets, mortages, insurance policies etc… Sales have not gone to zero, but if you stop advertising and marketing and your competitors don’t – you can make your sales go to zero!!!

Firms can stop selling but selling(and buying) isn’t going to stop.

Anonymous said...

Anonymous:
You raise a very interesting question that other reps would echo.
If you struggle with management that has a closed mind to new ideas and ways to generate incremental revenue, then you most certainly have a major challenge.
If those opportunities you offer stay within the parameters of good business practices (The Crain Way), then maybe you could do a couple of things to overcome this problem.
Think of a way to get your Management in front of the client. You either set up a meeting that involves your Publisher and/or Ad Director at the client office or, invite the client to a meeting in your offices that include your management. Maybe you make it a Conference Room Luncheon that allows time to discuss the needs of the client.
Again, if the idea does not compromise our integrity and credibility, I would continue to find ways to get management to see the light. Get management to clearly understand that the idea will generate incremental business and I think you will have a better chance of getting the approval.
Don't give up on the idea.....if you really believe in it, you can make it happen.
Tony